Right Now Technologies last week rolled out a new version of its Internet-based customer support software enhanced with self-service capabilities.
Right Now Web 2.0, available now, lets users subscribe to open trouble tickets and receive immediate e-mail notification when a problem is resolved.
The upgrade also lets users log in to the Right Now Web 2.0 system via any Web browser and view their support file. A Version 2.0 feature requires customers to register their personal information into the system, where it can be viewed by support staff the next time the customer logs in.
Right Now will host the software for $250 to $450 (#146-#263) per month.
Customers may also buy a two-year license for $6,000 to $12,000 (#3,509-#7,018). The server software runs on Windows NT and Unix. www.rightnowtech.com.
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