Apple Computer has begun charging users for telephone support, adopting the same policy as most software companies but incurring the wrath of its faithful users.
Although automated support and telephone support is free for the first 90 days after users buy an Apple product, buyers must now pay $35 to speak to someone on a help desk after that. Interim chief executive Steve Jobs said Apple is merely adopting the same charges that Microsoft levies already.p> Apple began charging for technical problems in March 1996 but maintained a free support line for simple queries until two weeks ago, when it quietly terminated the service.
Apple is the only large computer manufacturer that offered free support and analysts said the move makes sense as it will cut Apple?s costs. They said users will be upset as human support is better than Web-based help but are not likely to complain to Apple for long.
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