Gas and electricity supplier Powergen has launched a Web site that allows business and home customers to pay bills online.
They can also submit a meter reading, query bills, change their address details online. Customers using the online service are being guaranteed a one hour response time to specific queries between 8am and 7pm weekday and until 5pm on Saturdays.
The company is also attempting to woo customers away from their existing providers by featuring an online calculator to work out how much money people would save by switching to Powergen.
“Since deregulation lots of power companies are looking to expand their customer base and this is one way of doing it - no one else is doing it,” said a Powergen spokesperson.
Most power providers have Web sites which allow customers some contact with customer services via the Web, but Powergen is the first to go a step further to allow online payment of bills.
Both British Gas and London Electricity told VNU Newswire this afternoon they are planning to introduce online payments to customers but wouldn’t reveal when.
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