The Forensic Science Service (FSS), an executive agency of the Home Office, is to implement mySAP.com to improve case tracking and the management of resources and personnel around the country.
Forensic evidence is becoming increasingly important in criminal cases and the 2,500 FSS staff now handle 125,000 cases a year, twice the number of 1997, putting great pressure on resources.
The first phase of the roll-out will be a management system to track the flow of casework and other operational activities, matching requirements for specialist skills with available personnel across the FSS' six regional sites.
This will be followed by human resources, financial management and sales and marketing system modules, with roll-out taking place this year.
The choice of SAP for this type of system is also an indication of how the company is branching out from its traditional enterprise resource planning focus towards workflow and professional services.
Dr Peter Twitchett, operational management system project director at the FSS, said: "We needed an integrated system to deliver consistent information across all business functions.
"We see SAP as providing a platform that will also support future evolution of new services to the police and other customers."
The FSS provides a forensic service to the 43 police forces of England and Wales, the Crown Prosecution Service, HM Customs and Excise and HM Coroners among others.
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