Carving out a new niche in the desktop services market, Digital Equipment has announced a bundle of support offerings aimed primarily at ?knowledge workers? using PCs or notebooks.
Initially a US offering, the service will provide hardware and software support and personalised information services in a single bundle that PC users will be able to access 24 hours a day, from home, the office or on the road.
For the sum of $29 a month the service offers users access to 24-hour multivendor hardware support, which includes problem identification via a toll-free number, plus repair services. They will also be offered application-related support services, again at the end of a free hotline. These are designed to optimise customers' use of software, handling queries such as the easiest way to transfer data between Microsoft applications or how to maximise the use of Lotus Notes.
Information-related services will be provided, the company claim, to help users access the right data and news - about competitors, the industry, products, customers and so on. Initially this will be provided through a link up with Individual, which delivers daily personalised reports culled from 700 news sources round the world, but Digital has plans to partner with other information services in the near future.
Digital?s Client Support Service can be purchased immediately from Digital and its business partners in the US. The company has given no fixed date for when the service might be available in Europe.
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