NTL will launch its Interactive TV service this week that will allow customers to use a set top box to shop, bank and play games on the Internet.
The introduction to the new service should iron out any problems that users have been experiencing with the pilot. The new service will require an update to the software which runs in the flash memory.
NTL purchased the Internet TV service Netchannel last year and has been switching Netchannel subscribers over to its own Internet TV service since the launch in January, finally closing down Netchannel earlier this month.
One disgruntled user, who had been satisfied with Netchannel, complained to PC Week that the new service had problems sending and receiving emails and was very slow to load Web pages.
"There's a very bad response problem," he said.
NTL's technical support reported that there was a problem with the software used on the Acer manufactured set top box. The problem had been referred to the software supplier in the US, Network Computers (NCI).
Both NCI and NTL Internet pointed out that the service was in its early days and was likely to experience teething problems but claimed that out of 3,000 or 4,000 subscribers, the problems were only experienced by, "a handful of people."
"TV-Internet is designed for people who are new to the Internet, not people who are used to PC based Internet services," said Steve Voller, vice president for NCI in Northern Europe. "This is something that people rent for #15 a week, there is 8Mbyte of memory and no hard disk. You have to be realistic about what it can do."
Rival TV based Internet provider Argonet offers its service to ex Netchannel subscribers, using the same hardware as the former service. Argonet claims that some users have defected to its service.
For more stories see 30 March issue of PC Week UK
Geoengineering on the sea floor near glaciers would form a new ice shelf to prevent melting
Alterations in capillary blood flow can be caused by body position change
Curiosity rover is in 'normal mode' but not transmitting scientific data back to base
NatWest outage comes a day after Barclays' IT systems shut out customers and staff