Dr Bean, a new product from Canadian software company Sideware, can instantly connect online shoppers to a live customer representative.
Sideware, a Canadian company that trades on the Vancouver stock exchange, demonstrated the software at Internet World in Los Angeles last week. It Web designers to equip their ecommerce sites with a button that leads them straight to an interactive chat with a customer representative.
The representatives are automatically sent to the same Web page the customer is on. They will use a database of ?canned? responses to often made queries, allowing one representative to help multiple customers at the same time.
Dr Bean will require an IBM DB2 database. A version for five customer representatives, pre-installed on an IBM Netfinity 5000 server with NT Server 4.0 and DB2, will be priced at just over $20,000 in the US.
Sideware said the name Dr Bean refers to the product?s logo, a smiling coffee bean, and to the fact that the product is written in Java. A company spokesperson said the company did not expect any copyright issues due to similarity in name with the Mr. Bean television character.
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