Hewlett Packard has acquired two service management companies to help it add service management expertise to its customer services.
UK-based CEC Europe Service Management and Dallas-based IT Infrastructure Management LLC, which trades as ManageOne, will be integrated into the customer support unit of HP's services division. HP has yet to disclose the financial terms behind the deal.
CEC Europe Service Management and ManageOne have been instrumental in the creation and development of information technology service management standards and have helped to drive the direction of the market, HP said.
"Both CEC Europe Service Management and ManageOne have the deep IT service management experience and expertise necessary to help customers address their dynamically changing business needs," said Mike Rigodanzo, HP Services senior vice president of customer support.
CEC Europe Service Management managing director David Wheeldon added in a statement: "HP's acquisition of CEC Europe Service Management will significantly benefit our existing customers.
"The strength, resources and commitment provided by HP will allow our staff to provide an even broader range of quality services."
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