HP has today extended its IT service management portfolio with the introduction of HP OpenView Business Process Insight for mapping IT performance onto the business processes it supports.
Available in early July, the product is designed to provide a new layer of intelligence within HP's OpenView software management portfolio, and can be used to help define and quantify IT function service level agreements.
Processes are modelled to break them down into steps. OpenView Business Process Insight then references each relevant database (currently Oracle or Microsoft SQL) to access business data feeds that confirm whether each step of the process has been completed.
"This product gives you business process visibility. Business data feeds allow us to follow how the IT is carrying out business processes," said Mike Shaw, product manager at HP's software global business unit.
HP has also utilised open source technology called Open Adapter to make OpenView Business Process Insight interoperable with as many IT systems as possible.
Chris Ingle, group consultant at analyst IDC, said the technology for this type of monitoring had been around on mainframes for a while, and that HP had "taken a step in right direction" by extending its capabilities to other systems.
"This has historically been a very technical area. Now these tools take a manual process and make them more transparent and automated," he said.
But Ingle added that HP's product was a sign that vendor lock-in was moving up the technology stack to the management layer, making it much harder for users to change or replace components in the future.
Pricing starts at $125,000 for a straightforward process (such as ordering a mobile phone, for example), including four data feeds.
Accenture is the first integrator to offer HP OpenView Business Process Insight, although other firms are invited to work alongside HP's consultants.
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