In the second of a series of planned deals with industry heavyweights, Oracle has signed a Global Technical Support Agreement with Compaq to provide support services to mutual customers.
The worldwide deal will focus primarily on the Windows NT market, and will allow both companies? technical support outfits to call on each other's help when fixing users? problems. It will not involve setting up a separate technical support centre.
Pete Smith, Oracle?s European sales and marketing director for customer support, said: ?This is not a statement that we are going into multivendor customer service, but it is intended to make it clear to the market that we are willing to take responsibility for customers? problems. We?ve already got a similar deal with Sun, and it?s likely you?ll see other ones with major hardware vendors as well as software and network suppliers.?
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