Salesforce.com has unveiled a customisation toolkit for its CRM software. Customforce 2.0 is designed to allow users to customise workflow, controls, fields, tabs and objects.
However, developers at IBM suggested that the toolkit is unlikely to offer customers enough flexibility.
"When it comes to customers there is one thing you can guarantee: give them some choices and they will always want more," said David Chamberlain, business development manager at IBM's software group.
"It does not matter how many 'doodads' are built into the main program, people will still write their own. This is especially true in integrating other applications."
IBM has a suite of software that allows Websphere functions to be built into Salesforce.com code. It also allows rival code, including Seibel or SAP, to share information with Salesforce.com's software.
"Customers have said to us that they want customisation," said Marc Benioff, chairman of Salesforce.com.
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