TSB PhoneBank has been awarded Best Call Centre of 1997 at the recent annual award ceremony of ACITUS, the leading body of the CTI industry. PhoneBank is the telephone banking arm of Lloyds TSB Group, and was particularly praised for the way it has used integrated technology to improve business results, while maintaining high customer service standards. PhoneBank uses three high-end Unix servers from Sequent, running IMA's EDGE call centre software. Data from the two core databases, including details on all current accounts, loans, standing orders and direct debits, provides each call agent with a full picture of the customer's account. Commenting on the award, Graham Duke, head of operations for telephone banking at Lloyds TSB group said: "We have completely transformed the way modern banks serve their customers and are delighted that our investment has been recognised in this way. Working with our suppliers has enabled us to create a reliable system where our agents can concentrate on providing excellent service without the system getting in the way."
Also, what's a USB stick?
Gravitational waves become extremely weak by the time they reach the Earth and require highly sensitive equipment for detection
The reactor topped out at 100 million° C
Cosmic event will not cause any disruption on Earth, say scientists