There is a cheaper PC than a Dell - and that?s one that Dell has sold once already.
Dell admitted today that it has a unit that takes back returned machines and offers them to selected customers at a cheaper price - but this is kept strictly separate from the new machines business.
Confirming reports in UK paper 'PC Week' that Dell was selling reconditioned kit, Martin Davis, customer service director at Dell UK, said: ?Our policy is very clear. If a customer is purchasing an upgrade then we would supply it as an upgrade kit.?
He said: ?Categorically, we do not sell new PCs with old parts. There?s a clear segregation issue here. Even before the Packard Bell case, any product that is returned, goes back and is sold as a reconditioned product.?
Packard Bell ran into trouble last year when it was accused of selling 'new' PCs containing reconditioned components.
Davis explained that customers who wanted to could buy reconditioned Dell units. ?It?s not something we market, sell and advertise,? he said.
Units that are returned are tested by engineers and, where possible, fixed. If a fix is not possible, then Dell has another separate business unit where it can sell individual parts, Davis continued. "Our policy is very clean," he said.
Neither Compaq nor IBM, at press time, were able to comment on their policy for reconditioned parts.
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