Debt-laden BT has today [Monday] launched a free voicemail service for "most" of its landline customers.
Called BT Answer 1571, the service can store up to ten messages at any one time for up to 20 days. It takes messages if your line is engaged or calls go unanswered.
BT said the service, outsourced to Unisys, "is available on most UK single residential BT lines, as well as to single line business customers".
ISDN customers, Home Highway customers and multi-line businesses are not compatible with the new service, as well as around 120,000 UDX5 residential lines found in rural areas in North Wales and the Scottish Highlands and Islands, a spokeswoman said.
Customers can activate the service by dialling either 0800 917 1571 or 0800 003 800 from their home phone. After between two and ten days, customers will hear a different dial tone and can then dial 1571 to connect to their mailbox.
The offer comes as BT attempts to improve its reputation for value and customer service. The company said that pre-launch trials suggested Answer 1571 would reduce the revenues of its paid-for Call Minder service only by around 10 per cent.
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