Oftel has formally outlined its new structure, slashing its current 10 units into two directorates.
The regulatory policy directorate will be responsible for the future development of the UK regulatory framework. This branch will also set up a customer and markets unit.
A compliance directorate is the focal point for all Oftel's work on enforcing licence conditions and handling complaints. It will also investigate complaints under the Competition Act which will come into force in March 2000.
Oftel is keen to address criticisms that its previous structure was too inflexible and slowed activities.
Said David Edmonds, director general: "This structure better fits with the projects and programmes into which Oftel organises its work. When new issues arise we will put together custom made multidisciplinary teams from across Oftel to address them. We will be forward looking as well as ensuring that our decisions are coherent and well communicated to both industry and consumers."
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