A survey by Telemark shows datanet carriers are making claims they can't live up to. Many operators claim to be global but under closer scrutiny investigation it's clear they're not, said Ian Spriggs, Telemark's research manager. When assessing degrees of customer satisfaction on the network attribute "geographical reach in difficult locations" of all the operators evaluated only SITA/Equant exceeded the benchmark. Core operators evaluated included: Global One, AT&T, BT Syncordia, C&W, MCI, Sprint and Compuserve.
Telemark: 0161 796 9752.
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