In an outsourcing deal worth an estimated £1 million a year, Lynx is supplying desktop maintenance services to all Compaq's enterprise customers except those where Compaq engineers are contracted on site.
The deal is part of Compaq's ongoing drive to reduce costs in delivering maintenance. "This is the latest step in our drive to optimise the value of the service we both receive and give our customers," said Gareth Cadwallader, director of Compaq Service. "Compaq needs to retain high-end service levels and outsourcing maintenance on a 'per job' basis, rather than by annual fee."
This partnership allows Compaq to tailor the service it offers to its enterprise customers. Lynx has appointed a full-time implementation manager and formed a taskforce of representatives within the company, to meet Compaq's customer requirements. "We selected Lynx because it was able to offer us the service infrastructure we required. We must be able to provide our customers with the exact level of service they require, so strategic partnerships with organisations like Lynx ensure we can deliver that," said Cadwallader.
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