Increased use of IT in business is doing nothing for the health of the UK public, or the well being of their PCs, according to research out this week.
Research by Mori shows that 80 per cent of UK workers have witnessed colleagues vent frustration at their IT systems, and more than half have personally felt so stressed they want to fight back at their computers.
The Compaq-commissioned study, called Rage Against the Machine, questioned 1,250 workers in the UK to discover whether they felt IT was an asset or a burden. Statistics from the CBI show that computer rage cost businesses the equivalent of £25,000 per person per year.
Of those who had their own PC at work, nearly half have felt frustrated or stressed by the amount of time it takes to solve IT problems. The most common cause of stress was computer jargon, which two out of five blamed for exacerbating the issue, with swearing at the PC the most common retaliation.
PC users in the north of England were the most foul mouthed with 62 per cent admitting that swearing at their PC was a regular occurrence.
Verbally abusing the PC is not the only response to IT stress - more than one in ten owned up to bullying their IT manager when things go wrong. This increased to one user in five in the financial services sector.
In contrast, workers in the public sector are most likely to walk away from their problematic PC, refusing to deal with the issue at all.
Under 25-year-olds had the most physical reaction to PC problems with 25 per cent admitting to kicking their PCs, while more than a third of over-55s blame themselves for their IT problems.
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