Cable and Wireless customers in the former Videotron franchise area will not be charged for off peak calls to businesses, including ISPs, for several more weeks.
Customers were told in August that they would have to pay a £10 monthly charge for the free calls service from September, prompting outrage among customers and an investigation by telecom watchdog Oftel.
But after Oftel got involved, CWC agreed to resend letters and give customers another month's grace. However, no letters have yet been sent, leading to speculation among some customers that CWC was planning to scrap the charge.
However, a CWC spokeswoman denied that the planned £10 charge would be scrapped and said the delay in sending letters to the 70,000 affected customers was likely to be the result of CWC's efforts to ensure it "got the admin right."
While customers maintained their former contracts had offered free access for life, CWC claimed the service was uneconomic and announced plans to introduce a monthly tariff of £10.
An Oftel spokeswoman said today that the regulator had seen CWC's new plans and was satisfied with them. She was unable to comment on when the charges were likely to come into force.
Videotron became part of the CWC group in 1997.
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