Infogenie has announced a UK and European telephone helpline for Sega’s Dreamcast, in advance of the console’s arrival in the shops in October.
Infogenie has a team of trained technical staff ready and waiting to answer questions on both the console and related games, Suzanne White, marketing manager for Infogenie said.
Infogenie is the first company to promote a Dreamcast support line, although it is very unlikely to have the market to itself, given the hype for the product and the added complexity of Internet access.
The Dreamcast support service will be an addition to Infogenie’s games support line, White explained, with calls being charged at £1.50 per minute. Infogenie’s games line has yet to hit its two month birthday, but it generated 2,000 plus calls in August alone.
Currently the highest percentage of calls are for Sony Playstation games.
“The games market really is going crazy,” said White. “People want second level support for those tricky questions and with a new console like Dreamcast initially some consumers are going to get stuck.”
The Dreamcast helpline will be open from 8am to 11pm. Infogenie is offering a money back guarantee if consumers do not get satisfactory answers to their queries.
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