Sun Microsystems is working with XML voice firm VoiceGenie Technologies to develop a range of speech-activated applications and services.
The call centre offerings, which will be aimed at carriers, service providers and large enterprise customers, is based on a preconfigured set of speech applications which the vendors claim can help reduce complexity and lower the cost of speech-activating call centre processes.
VoiceGenie plans to integrate its VoiceGenie VoiceXML Gateway speech platform software with Sun's Sun Fire V60 and Sun Fire V65 servers running Solaris x86 Platform Edition and Sparc, as well as Linux Version 7.3 operating systems.
The companies plan to extend web-based applications to mobile and voice-based portal access for an array of wireless devices.
VoiceGenie also promised to deliver full integration and interoperability with Sun's Java Enterprise System.
Sun's senior director of market development, Shahram Moradpour, said in a statement: "This alliance with VoiceGenie aligns with Sun's strategic direction [and] culminated in our recently announced Java Enterprise System."
The Linux-based version of the preconfigured systems from VoiceGenie and Sun are expected to be available by the end of 2003, with Solaris x86 and Sparc versions to follow in 2004.
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