Novell has added computer telephony and Internet service provider Netcall to its list of computer telephony integration (CTI) partners. Netcall will work with Novell resellers and software developers to sell CTI products and services to UK customers as part of Novell?s telephony solutions centre programme.
Netcall will provide products that link Novell Groupwise into a CTI environment and will also offer Web integration. Novell?s telephony solutions centre for Vars has been around for two years and already counts Platinum Solution as a provider of CTI expertise. Novell aims to tap into the CTI market which, according to Dataquest, will be worth $2.8 billion next year.
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