Organisations' IT departments should use the success of their Y2K projects to warm the traditionally chilly relationships they have with their business units.
At the Metamorphosis 2000 conference in San Francisco this week, Meta Group said getting IT and business departments to work together is more important than ever if their organisations want to become ebusinesses.
Peter Burris, senior vice president at Meta, said: "Ebusiness hype is outrunning reality but IT organisations can't afford to play catch-up. Businesses will struggle with the e-dimension until 2003, but as a consequence of Y2K, IT organisations are gaining credibility in their companies."
"IT is nolonger presumed ineffective [thanks to Y2K successes]," he said, but added that IT operations should continue proving their value in their organisations by acting like a business.
One analyst said: "If you can't articulate your value message to your organisation, you'll be outsourced. Playing the efficiency game will put you in a no-win situation."
She warned that a lack of trust and respect will force IT units into a support role rather than transformation leaders. But one way to raise their profiles will be for IT units to increase the perception of information dependence within their organisations, she commented.
"While many executives' understanding of technology will continue to be lower than desired, IT professionals must improve the value of the relationship. Once high levels of trust and respect are established, the business executive will be more willing to take risks," she said.
But she warned against IT organisations aiming to jump beyond acting like a business to running the business, which could easily be achieved among ebusinesses, because IT professionals still have the tendency to get too wrapped up in finding the best technical solution rather than finding the best business system.
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