Doubts over the interpretation of the Consumer Credit Act could lead to off-the-page sales falling off as Barclaycard claimed it was not necessarily responsible for refunding disappointed punters who paid with credit cards.
A case where Barclaycard refused to refund a customer who bought a PC from Time Computers highlighted interpretations in section 75 in the Act, said Eileen Brennan, a lawyer for the Consumers Association.
She said: ?There?s no reason why any mail order purchase should not be covered by the Consumer Credit Act. There can be an argument about the contract where a company uses a third party to make the agreement with the credit card company. We argue that if people have these cards, no-one is to know who has contracted the agreement.?
The press office at Barclaycard gave stern warnings to card holders. A representative said: ?It was difficult for us to establish whether a problem was hardware or software because the computer could not be found. Our advice is to keep all of your papers and ask a company to replace the machine.?
Barclaycard preferred customers to see, feel and touch the machine. She cautioned that when buying mail order it was important to be sure what you were getting. ?See the machine in action first,? she said. ?Don?t remove anything from a store until it works. I?m not saying don?t buy anything mail order. The only thing you can do is keep absolutely every bit of paperwork if you do buy this way.?
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