By being more proactive to user issues the firm can provide a better quality of service to end users and try and stop issues before they become more widespread or problematic.
Of course, while software alerting you to issues is all well and good, Impett said he pushed Nexthink hard to guarantee that the software would not require constant training and management.
"One thing we did drive home to Nexthink before we went down this route was that I didn't want more software that gives me a whole load of information but means I need three guys to understand what it means," he said.
"I only have six service desk guys so I can't spare someone to run this full-time, it needed to be simple, just pushing alerts to keep me information and help us meet the return on investment benefit it can offer."
While it is not the core offering of the product, the fact the software can flag up changes to devices has benefits from a security perspective, an area Impett says he is pushing hard to improve within the business.
"I think it's something I was mindful that we were doing well but that we need to stay on top of," he said.
He elaborated that while many current security vendors offer good protection from known threats, there is always a risk a zero-day could come out that leaves the company wide open to attack until an update is issued.
As such behavioural-based technologies, such as those offered by Carbon Black or Cylance, are on the radar at Fred Olsen because they could offer a more complete picture of the security threats the firm is facing
"The nature of our business means ships may not pick up new software updates for days, and that's not necessarily good enough now. We need to be able to spot things as they are happening and behavioural-based systems offer that," he said.
Another topic on the radar for the future is the Internet of Things, although Impett says that for now it remains more of a concept than anything likely to be actively rolled out.
"We do a certain amount of R&D every year and IoT crops up, looking at systems on ships telling us there is an issue, right down to stuff within cabins in ships, so that it would make life easier for guests," he said.
"But is it something that we are pushing actively, no I don't think so, it's just R&D at the moment."
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