Platform: Windows XP
License: Function limited demo
Number of downloads: 339
Used in a wide variety of industries, ieSupportManager combines a call logging system with an integrated knowledge base to ensure optimal output from helpdesk staff.
Every aspect of ieSupportManager is user-definable, with the result that the software meets a large variety of helpdesk environments.
Fully Messaging Application Programming Interface compliant email facilities are built-in, allowing a user to check emails directly within ieSupportManager; thus it is possible to log and respond to both email and telephone problems from the same program.
A fully searchable knowledge base ensures that users can find the correct answer quickly and easily, ensuring clients are kept happy and users continually learn.
Security features include unique login and passwords for each user. A profile can also be assigned to each user, defining exactly what features they have access to. Everything from individual menu options to complete sections can be restricted.
Well over 30 separate reports can be generated, of use to both helpdesk operators and managers alike. Everything from 'calls by group' to 'call status list' is catered for.
The software can be integrated with either the Interbase or Sybase database to read all your customer data. This demo comes with a trial version of Interbase and some sample data should you require it.
Purchase price: €180 for 25 user licence.