Mobile phone outfit T-Mobile has not done much to endear itself to the British public, having reportedly insisted that a widow provide physical proof that her husband was dead and no longer in need of his mobile phone contract, reads Sneak.
The lady, Maria Raybould, according to The Daily Mail, lost her husband in the summer and provided T-Mobile with a death certificate. However, this was apparently not enough and T-Mobile insisted that the contract must still be honoured.
The paper reports that Raybould received a number of demands for money from the company and made a number of attempts to settle the issue by taking the ashes of the departed to a T-Mobile shop and showing them to people who worked there.
This failed to stop the demands for the £129 cancellation charges, according to The Daily Mail.
"I've been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills - even his ashes. I took in everything I could. I lost it in the shop. I gave them 20 minutes to sort it out. I went outside and had a panic attack," Raybould said.
"When I went back in the girl told me she had spoken to the manager and they were going to stop the contract. Then I had another letter about the bailiffs."
This led to more contact with T-Mobile, and intervention from Raybould's son who was told that the situation was now fixed.
Sneak could predict what happened next: the sending of another collection letter with the addition of a warning about the imminent involvement of collection agencies.
Raybould suggested that cancelling the contract was a more difficult process than burying her husband.
Sneak has asked T-Mobile if it wants to deliver its side of the tale. According to The Daily Mail, an automated system was blamed and an apology issued.
A T-Mobile spokesperson said: "We apologise to Mrs Raybould for any distress caused at this difficult time. We can confirm that the account has been closed and the balance cleared."
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