Siebel Systems over the past years has become know as the company that is glued to the floor. It keeps jerking and trying to move, but never ends up anywhere.
Now the company fired its chief executive Michael Lawrie and replaced him with George Shaheen, a former chief executive for WebVan and Accenture. Under Lawrie the company showed disappointing financial performance, which led to his ouster.
In summary, the company has sold every corporation in the world a CRM suite that wants one, and now can't find anyone else to sell to. Meanwhile the competition from enterprise suite vendors such as SAP and Oracle is increasing, Salesforce.com is moving in with an on demand solution and Siebel fails at penetrating the mid sized market.
Siebel's problem is so hard to summarise because there are so many of them. And the company should be thanking its namesake and founder Tom Siebel for that. He set out on the course of delivering only CRM solutions for large enterprises while ridiculing Salesforce.com.
When he stepped down as CEO, Siebel left Lawrie a company with a healthy business but no room for future growth. Since Lawrie didn't create this mess, it remains the question if prelacing him will create a solution.
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