Matt Asay has landed in Apple support hell. Asay is a vice president of business development with open source content management system provider Alfresco and on his blog he describes Apple's inability to properly repair his PowerBook notebook computer.
The unit initially had issues with its power supply. After Apple repaired the problem, the cooling fan would start making horrible noises. Again, Apple fixed it, but this caused the Wi-Fi network to stop functioning and the repair engineer also forgot to put back most of the screws. Apple wouldn't give Asay his screws back, but was offering him to send in his laptop – again – and screw them back in for him.
"It's never been so painful to a faithful Mac-head," Asay concluded.
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