The local Dutch cable monopolist UPC issued a terror alert last Friday after a disgruntled customer returned his physically abused cable set top box – and proudly showed off the misuse in a Youtube video.
The company that is effectively controlled by media tycoon John Malone has a history of providing horrible customer service. In its most recent instant of customer abuse, it decided to send out digital cable boxes to each of its subscribers. Those who sign for receipt of the unit by default agree to a one month trial that will be converted into a regular subscription.
Customers who realize that they have fallen for the bait and switch scheme can send back the units, for which UPC claims to provide a special shipping box. Those boxes, however, appear to have befallen the same faith as the weapons of mass destruction that were stockpiled in Iraq back in 2003.
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