I've owned a few Motorola phones over the years and I can tell them what the problem is - they're rubbish. Generally the styling is rather good but when it comes to using the things the unfriendly operating system and frankly bizarre menu options drive even experienced users to tears of frustration.
Add in to this the fact that the company has been slacking in the new product area for some time. After all, when you're facing competition from the iPhone, full touchscreen devices and a host of cheap Asian handsets the response should be a little more inspiring than the Razr2, an upgrade to the original Razr that must have taken the design department about ten minutes to sort out.
I've already put Motorola's handset division on my deathlist for the year and would advise against purchasing one unless they really shake up the division.
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