The Federal Communications Commission (FCC) has been investigating Verizon for nearly a year over the issue of 'ghost charges', where the company billed millions of users, business and private, with unspecified data charges - even on those with for voice only accounts.
"In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges," a lawyer for Verizon Wireless wrote in a statement today.
"We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds."
The FCC said that it welcomed the refund it would still be investigating the company and it had some tough questions to answer.
"We're gratified to see Verizon agree to finally repay its customers. But questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner," said Michele Ellison, FCC Enforcement Bureau chief.
"The Enforcement Bureau will continue to explore these issues, including the possibility of additional penalties, to ensure that all companies prioritize the interests of consumers when billing problems occur."
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