Like technology, us girls suffer the same stereotypical views when it comes to the football - we obviously don’t know the offside rule and we only watch the game to look at Beckham’s legs. (For your information we prefer Ronaldo’s.)
We were therefore extremely touched when we were invited by Pipex to go and watch the Fulham/ Spurs game this weekend.
Although we were disappointed that the Hoff, who is the company’s new face wasn’t around, we can’t complain too much.
Not only were we wined and dined but we also learnt a few interesting facts about the company who, amongst other ventures this year, are going back to basics and attempting to provide its customers with the service of ye olde times.
This means that it will be attempting to answer our calls within 20 seconds and provide us with staff who know what they are talking about rather than the standard call centre people who tend to read off scripts (don’t get us started on that one).
Yes, we thought it was too good to be true too, so we decided to test it out when we got home and were pleasantly surprised to find that our call was answered within the first 5 rings. We also got clear and detailed information on all the packages available.
This good news has given us new found confidence in call centre customer service – which we have steered away from for fear of our sanity.
We have therefore decided to test out some other companies’ services to see if they are as good as Pipex and we will bringing you the results soon - hopefully not from the Priory.
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