The issues I have been having with Virgin Media's email system seem to have been fixed at last, and I can now send and receive messages and access them both through the web and via an email client such as Windows Live Mail or Outlook.
As I wrote in earlier postings to this blog, the problems arose from Virgin Media's migration of customer mail accounts to a new system based on Google Mail. However, instead of the email account being unavailable for a very brief period - less than 15 minutes according to an optimistic notice on the company's web site - it was actually just over three weeks.
While I am pleased that the problem now seems to have been fixed, it took numerous phone calls between me and various people at Virgin Media, including at least one who was said to be from the chief executive's department, to resolve it, and the cause of the problem has still not been made clear.
The problem could also have been made worse by the fact that Virgin Media made a concerted effort last year to move all its customers to electronic billing, rather than receiving a paper bill sent through the post.
Like many other customers probably did, I nominated my Virgin Media account for this purpose, not imagining that the company could possibly screw up its own email service for an extended period of time.
Fortunately, this did not become a serious issue, and email seems to be up and running normally again. Hopefully, the same is true for other Virgin Media customers who found themselves in this position.
UPDATE: Virgin Media has been experiencing further email issues in March 2011. See V3.co.uk readers up in arms over Virgin Media email outage and Virgin Media email issues drag on for two weeks.
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