At vnunet.com, we receive so much email that you won't believe that we simply do not have time to reply to every query, download submission, comment or technical support request. The snag is, people get quite offended when you don't reply as they can't understand that you are inundated with email and that their email isn't the only correspondence you're received that day. One way around this is to automate some of your replies, but users do not like to receive an automated bounceback. They can see this as faceless.
Template Phrases for Microsoft Outlook is an add-on that enables you to drop in well-used phrases in to your email replies. This means that the email is an automated bounceback, but you can speed up and automate replies, based on the context, by dropping in phrases that will answer most queries. The bonus is that you can reply to more emails than if you replied to each one by hand.
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