Sage is hoping to generate a boom in ecommerce consulting for its 3,000 resellers, with the launch of two tools designed to encourage SMEs to take their businesses online. Available in the New Year, Sage Website Creator and Web Trader are an extension of the free website product the company unveiled in May, in partnership with IBM. Website Creator will allow customers to expand their sites to 15Mb and have access to service and advice for £15 a month. Web Trader, which will cost £35 a month including support, is designed to allow users to establish online shops rapidly. It includes catalogue and checkout facilities. Sage, which held its annual Expo conference in Birmingham last week, plans to sell both products via its website, but claimed the majority of customers are likely to go through resellers. Graham Wylie, chief executive of Sage, said: "There's a comfort zone - direct web tools sales is beyond that." In January, Sage will also introduce an ebusiness centre accreditation programme for resellers, which will assess their ability to offer services, such as connectivity and web training and support. Andy Atkins, ecommerce general manager at Sage, said a large number of resellers "will want to jump on this one as it is a genuine incremental opportunity". VENDOR PLEDGES TO BACK NEGLECTED RESELLERS Graham Wylie, chief executive of Sage, admitted it has had poor channel management in the past, but has promised resellers they will enjoy improved service and faster resolution to problems from now on. Wylie admitted the vendor had historically been "more of a sales machine than a service machine". He added: "We weren't really putting that much resource behind helping resellers." The company concentrated only on its sales, he said. "We tried to do a lot of different things. Instead of giving dealers cash rebates for sales, we gave them air miles and marketing funds." Wylie said this practice had now stopped, and dealers could spend all future rebates as they choose. "There'll be no non-cash incentives any more," he said. Other common complaints with the company - including the fact that customers could source products more cheaply from PC World - will be addressed, according to Sage veteran Graham Parker, who has been put in charge of a dedicated reseller service division of 70 staff for three months. Parker's division will be responsible for all such issues, Wylie said.
V3 puts the pro-level football GPS tracker through its paces, and asks if it's more than a gimmick
Finding refutes many earlier studies that suggest that galaxies don't have much dark matter at the time of their birth
Boris the robot outed as man in rented robot suit
Mission will provide vital data about the performance of rocket, spacecraft, autonomous docking system and the landing system