Companies showed a marked disinclination to sign new outsourcing agreements
in 2008, according to a new report from
Gartner.
The analyst firm said that global IT services revenues reached $806bn
(£499bn) in 2008, an increase of 8.2 per cent on the previous year. Gartner had
predicted the growth to be more like 9.5 per cent, and to exceed $819bn (£507bn)
in value.
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Outsourcing providers experienced business as usual for the first six to
eight months of 2008, the report found, but then encountered the beginning of
the downturn.
"This is particularly surprising, because in economic hard times the
potential cost savings from outsourcing usually keeps this market segment
buoyant," said Gartner analyst Kathryn Hale.
"However, apparently buyer hesitation to commit to the long-term requirements
of outsourcing agreements took precedence in 2008."
IBM continues to lead the IT services market with a share of more than seven
per cent. HP is in second place, largely because of its acquisition of EDS, but
the cost of integrating EDS with the rest of the business meant that HP's
revenue for IT services grew by just 1.9 per cent over the past year.
Accenture, the largest global outsourcing vendor, experienced 15 per cent
growth in revenue during the same period, while Fujitsu held the fourth biggest
share, followed by CSC.
India-based vendors grew 12.9 per cent in US dollar terms in 2008, down from
39.8 per cent in 2007.
Gartner explained that the Indian vendors were affected early in the economic
downturn, as they sell especially heavily into the financial sector, and
typically lead with offshore application development services which are
relatively easy to delay in tough times.
Offshoring has gained a reputation as a reliable strategy for lowering operation costs while delivering high-quality services. But it is a segment undergoing momentus change.
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