The
Department
of Health (DoH) has become the latest organisation to have its knuckles
rapped by the
Information
Commissioner's Office (ICO), as the watchdog seeks to get tough on poor data
handling practices.
The ICO said in a statement that it is looking for "significant improvements
in the way the DoH manages and retains its records", and has issued a formal
practice recommendation.
The watchdog acknowledged that the DoH has good central policies and
guidelines in place, but said that much of the day-to-day record handling is
undertaken by local staff who have developed their own practices, leading to a
lack of consistency.
Senior managers have therefore been urged to do more to enforce best
practices.
"Existing guidance states that good records management should be seen as a
benefit, not a burden," said assistant information commissioner Gerrard Tracey.
"All organisations, public and private, are advised to have good records
management as part of achieving business efficiency, by making sure that
information is easily retrieved and properly documented."
This is not the first time that the DoH has been in trouble with the ICO. The
organisation was served a practice recommendation in April 2008 regarding its
handling of requests under the
Freedom
of Information Act.
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