Data privacy is a major concern for the majority of web users, according to
new research.
A survey of over 4,000 adults who regularly go online revealed that 80 per
cent were worried about their privacy and that the concern increased with the
age of the respondent.
The
survey,
conducted by advertising firm Burst Media in December 2008, is released at a
time when an increasing number of social networking sites are forming
advertising deals that enable businesses to target users based on their profile
data.
For example, Facebook recently launched a Polling Ad that allows marketers to
poll a selection of users based on their age, sex, or likes and dislikes, while
professional networking site LinkedIn sells advertising space at a cost that is
based on the professional position of the user a business wants to target.
A new targeted marketing service has also been launched for micro-blogging
site Twitter that allows advertisers to monitor Twitter posts for keywords and
then send users pre-determined advertisements.
The Burst Media survey found that three out of five web users are aware their
behaviour is being tracked online but that nearly 80 per cent disliked giving up
their personal privacy for more relevant advertising.
"Advertisers must take concrete actions to mitigate consumers' privacy
concerns and at the same time continue to deliver the message as effectively as
possible," advised Chuck Moran, Burst Media marketing vice president.
Moran also said publishers need to be completely transparent about their
privacy policies following the
Facebook
terms and conditions controversy.
Earlier this month, Facebook changed a clause in its terms of service without
users' consent that technically allowed the company to keep ex-member data
forever and use it for commercial purposes. In response to thousands of protests
from social networkers, Facebook has since reverted back to its old contract
terms.
A report by Burst Media following the survey advised web publishers to be "
fully transparent" when it comes to collecting web site visitors' information.
"Have an easy-to-find, clear, and concise privacy policy that unambiguously
states what visitor information you collect and how you use it," the report
said.
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