Microsoft has issued instructions on how to fix its Zune device after mass
crashes of the media players.
The problems emerged earlier this week when users began to report that
players were freezing and could not be accessed. The issue was limited to the
30GB Zune 30 model manufactured in 2006.
The issue was soon traced to a bug in the player's internal calendar
components. Because 2008 was a leap year, the players were unable to adjust the
calendar when switching into 2009 and crashed on new year's eve.
The bug brought back memories of the Y2K fiasco, when many feared that the
inability of computers to readjust clocks for the new millennium would lead to
worldwide system failures.
Fortunately for Microsoft and Zune owners, the problem is now easily fixed.
As of noon GMT on 1 January 2009, the player will reset its calendar and operate
normally.
The company is
advising
users who have not already done so to leave the frozen players activated
until the battery drains and the player shuts off. The Zune can then be
connected to a PC or AC power adapter when it will reset and operate normally.
Users are also being advised to re-synch their Zune with a PC in order to fix
any digital rights management compatibility issues caused by the crash and
reset.
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