Egypt could emerge as the surprise outsourcing destination next year as the
country seeks to ramp up its investment in infrastructure and skills to support
the industry.
The Egyptian government is looking to build on the success of its
Smart
Village technology complex which now houses 20,000 employees.
The country hopes to have a second complex operational by next year,
according to Amin Khaireldin, an advisor to the board of directors at the
Egyptian
IT Industry Development Agency.
Khaireldin argued that Egypt's advanced telecoms infrastructure, convenient
geographical location for western Europe, and large IT talent pool have drawn
big names like Wipro, Satyam, Vodafone and Oracle to set up offices in the
country.
"Vice presidents of large corporations are talking to us and we are very busy
with diligence," he said. "Egypt is becoming identified more and more as a good
outsourcing destination because we have the talent pool with multilingual
skills, which is open to other cultures and which views the job as aspirational.
"
Peter Ryan, lead analyst with Datamonitor, agreed that Egypt offers an
excellent infrastructural and geographical location for companies looking to
outsource or offshore. He also highlighted the "superb" language skills and
large IT graduate population as reasons why Egypt could thrive over the coming
12 months and beyond.
Egypt may get the best results by positioning itself as a nearshore
alternative to places like India and South Africa for firms based in western
Europe, although Ryan warned that it may struggle against stereotypes.
"The opportunities are significant, but one of the biggest challenges will be
the perception of the country as [dangerous for foreigners]," he said.
"There are huge opportunities for outsourcing companies next year to recoup
their investments because firms want to cut overheads [by outsourcing], but
there will be challenges too."
Key among these challenges will be the financial instability of some sectors,
and the potential for firms to decide that the reduced volume of business they
are doing may not warrant outsourcing some functions at all, he said.
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