Chief executives should be held responsible for data breaches, according to
the
results
of a new vnunet.com poll.
Despite high-profile incidents such as the
TK
Maxx data breach and HM Revenue & Customs' (HMRC's)
two
lost CDs, it is clear that many organisations still have a lax approach to
protecting customer details as data losses continue to occur on an alarmingly
regular basis. We polled vnunet.com readers on what would be the best
approach to ensuring firms take personal data security seriously.
Of the almost 500 readers who responded, 43 per cent (208 respondents) felt
that the buck should stop at the very top with chief executives being held
directly responsible for data breaches. Measures suggested in the past have
included prison time or personal fines.
Almost a third of readers preferred the idea of hitting firms where it really
hurts – in the wallet. Thirty-two per cent (153 respondents) said slapping fines
on organisations that lose customer details was the best approach to forcing
improvements to data protection.
A smaller proportion favoured a legal approach: 16 per cent (78 respondents)
called for the introduction of US-style data breach rules, which oblige firms to
notify customers of any security lapses that could put them at risk.
Somewhat surprisingly the option of customers voting with their feet gained
little traction among readers. Only nine per cent (44 respondents) felt that
boycotting firms with poor security records would have an impact.
As part of the government response to the ongoing issue of data breaches,
this week it was revealed that Information Commissioner Richard Thomas has been
granted
new powers to help prevent further data losses.
Meanwhile, this month marks the one-year anniversary of the HMRC data breach,
details of which first surfaced on 20 November 2007. It was this breach that
proved the catalyst for the huge public sector data protection shake-up of the
past year.
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