iPhone
The ASA ruled that viewers may not fully understand the technical differences of mobile technology

Apple ad banned over iPhone 3G speed claims

Not so fast, says ASA

Ian Williams

The Advertising Standards Authority (ASA) has told Apple to pull a recent TV ad for its iPhone 3G after receiving complaints that it was exaggerating the speed of the device's data connection.

The advert showed a close-up of the new iPhone being used to surf a news web page, view Google maps and download a file, while a voice over stated: "So what's so great about 3G? It's what helps you get the news, really fast. Find your way, really fast. And download pretty much anything, really fast. The new iPhone 3G. The internet, you guessed it, really fast."

Advertisement

In the advert, all the actions had waiting times of only a fraction of a second, although small print stated: "Network performance will vary by location ".

Following complaints from 17 people, the ASA investigated the advert. Apple attempted to defend the content by arguing that the claims were relative rather than absolute in nature, and that the reference to 3G at the beginning clearly indicated that it was comparing the iPhone 3G with its 2G predecessor.

Apple also contended that the average viewer would understand that actual performance would rely on several factors because this is common to all mobile devices.

However, the ASA rejected Apple's defence, highlighting that the advert did not explicitly indicate a comparison with the original iPhone. Furthermore, the advertising watchdog stated that many viewers might not be fully aware of the technical differences between the different types of technology.

The ASA concluded that the advert was misleading because viewers were likely to believe that the device actually operated at or near to the speeds shown. Apple has been instructed not to show the advert again in its current form.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Do you agree?

Further reading

Apple logo

Apple exaggerates iPhone capabilities

UK Apple advert claims iPhone can access all of the internet

T-Mobile

ASA raps T-Mobile over press ads

Rival operator 3 challenges claims

BT rapped over broadband claims

Virgin Media complains to Advertising Standards Authority

Downturn hits mobile sales growth

Gartner reports Western Europe handset sales down by almost four million compared to Q3 2007

Related whitepapers

Related jobs

Most watched

Xperia X1

Video Review: Sony Ericsson Xperia X1

First Looks Editor Ian Williams gets hands on with the Sony Ericsson Xperia X1

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

IT white papers

Search white papers

Top categories

Poll

Poll: Summer smartphones

Poll: Summer smartphones

Which smartphone will you be taking to the beach this summer?

View poll results

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Spotlight

a padlock

Microsoft to plug security holes

Microsoft has given advance warning of a number of security...

Nokia handset

Top 10 articles, 10 July 09

No Nokia Android phone, ActiveX attacks and Google enters into...

Can Google beat Microsoft at its own game?

Google's announcement this week that it plans to step into...

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

Primary Navigation