The
Advertising
Standards Authority (ASA) has told Apple to pull a recent TV ad for its
iPhone
3G after receiving complaints that it was exaggerating the speed of the
device's data connection.
The advert showed a close-up of the new iPhone being used to surf a news web
page, view Google maps and download a file, while a voice over stated: "So
what's so great about 3G? It's what helps you get the news, really fast. Find
your way, really fast. And download pretty much anything, really fast. The new
iPhone 3G. The internet, you guessed it, really fast."
In the advert, all the actions had waiting times of only a fraction of a
second, although small print stated: "Network performance will vary by location
".
Following complaints from 17 people, the ASA investigated the advert. Apple
attempted to defend the content by arguing that the claims were relative rather
than absolute in nature, and that the reference to 3G at the beginning clearly
indicated that it was comparing the iPhone 3G with its 2G predecessor.
Apple also contended that the average viewer would understand that actual
performance would rely on several factors because this is common to all mobile
devices.
However, the ASA rejected Apple's defence, highlighting that the advert did
not explicitly indicate a comparison with the original iPhone. Furthermore, the
advertising watchdog stated that many viewers might not be fully aware of the
technical differences between the different types of technology.
The ASA concluded that the advert was misleading because viewers were likely
to believe that the device actually operated at or near to the speeds shown.
Apple has been instructed not to show the advert again in its current form.
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