iPhone
The ASA ruled that viewers may not fully understand the technical differences of mobile technology

Apple ad banned over iPhone 3G speed claims

Not so fast, says ASA

Ian Williams

The Advertising Standards Authority (ASA) has told Apple to pull a recent TV ad for its iPhone 3G after receiving complaints that it was exaggerating the speed of the device's data connection.

The advert showed a close-up of the new iPhone being used to surf a news web page, view Google maps and download a file, while a voice over stated: "So what's so great about 3G? It's what helps you get the news, really fast. Find your way, really fast. And download pretty much anything, really fast. The new iPhone 3G. The internet, you guessed it, really fast."

Advertisement

In the advert, all the actions had waiting times of only a fraction of a second, although small print stated: "Network performance will vary by location ".

Following complaints from 17 people, the ASA investigated the advert. Apple attempted to defend the content by arguing that the claims were relative rather than absolute in nature, and that the reference to 3G at the beginning clearly indicated that it was comparing the iPhone 3G with its 2G predecessor.

Apple also contended that the average viewer would understand that actual performance would rely on several factors because this is common to all mobile devices.

However, the ASA rejected Apple's defence, highlighting that the advert did not explicitly indicate a comparison with the original iPhone. Furthermore, the advertising watchdog stated that many viewers might not be fully aware of the technical differences between the different types of technology.

The ASA concluded that the advert was misleading because viewers were likely to believe that the device actually operated at or near to the speeds shown. Apple has been instructed not to show the advert again in its current form.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Do you agree?

Further reading

Apple logo

Apple exaggerates iPhone capabilities

UK Apple advert claims iPhone can access all of the internet

T-Mobile

ASA raps T-Mobile over press ads

Rival operator 3 challenges claims

BT rapped over broadband claims

Virgin Media complains to Advertising Standards Authority

Downturn hits mobile sales growth

Gartner reports Western Europe handset sales down by almost four million compared to Q3 2007

Related whitepapers

Related jobs

Most watched

Summit: Views From the Valley

V3.co.uk's US office weighs in on the information overload crisis

John Chambers speaks on collaboration

Cisco boss talks up new offerings

Analysis and Reports

Remote access - Three steps to getting connected

3.4 million UK professionals now work from home – is your company equipped?

Cost benefits of a global collaboration network

This white paper is a must read for organisations looking for evidence of the bottom-line benefits of high-definition video and voice communications

Poll

Impact of Information Overload poll

Impact of Information Overload poll

What is the biggest problem your firm faces as a result of the data explosion?

View poll results

Advertisement

White paper library

Keep up to date with the latest products, services and technologies from the world's leading IT companies; IThound.com brings you over 6,000 white papers, case studies and analyst reports.

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Spotlight

deloitte

Summit interview: Deloitte discusses security implications of the data deluge

We chat to Mike Maddison, UK head of Security, Privacy...

ibm logo

IBM boosts mobile shopping with WebSphere Commerce

Update designed to give mobile users a richer, more personalised...

Summit: Intel discusses processors for data overload (part 2 of 2)

More thoughts on how servers can help manage overload

chrome logo

Google plans a Mac version of Chrome

A Mac-friendly version of the browser is in the pipeline

Primary Navigation