T-Mobile
T-Mobile's claims have been successfully challenged by rival 3

ASA raps T-Mobile over press ads

Rival operator 3 challenges claims

Ian Williams

The Advertising Standards Authority (ASA) has rapped T-Mobile over claims made in a recent press ad and brochure, following a challenge by rival operator 3.

The ads were part of T-Mobile's 'You won't find more minutes for £30. Guaranteed' campaign in which the press ad stated: 'We've already searched the other four networks.'

Advertisement

Small print at the top added: 'Compared to Sim-only or 18-month plans for new customers, excluding promotions.'

Hutchison 3G, which owns 3, described the claims as misleading, because it believed its Mix & Match 1100 tariff, which offers up to 1,100 voice minutes for £27, is more competitive.

T-Mobile argued that 3's Mix & Match 1100 plan is not comparable to its Combi 30 plan, on which its ad campaign is based, because Combi 30 offers a fixed number of minutes and texts whereas Mix & Match 1100 offers a variable allowance.

The operator said it believed the plans should be compared on a like-for-like basis and that, in order to compare them fairly, the 400 text messages offered in the Combi 30 plan should be taken into account in Mix & Match 1100. Both plans would then offer 700 minutes.

The ASA noted T-Mobile's arguments, but upheld 3's challenge on the basis that the claim on the front of the brochure did not include qualification, and that readers would take it as an absolute claim.

T-Mobile has been told that the press ad and brochure must not appear again in their current form, and to ensure that all available plans are included in future comparisons.

The watchdog also investigated two TV ads based on the same campaign, but did not find them in breach.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Do you agree?

Related whitepapers

Related jobs

Most watched

eu flag

V3.co.uk weekly debrief, 6 Nov 09

This week, Europe decides what to do with illegal file sharers

Intel unveils its micro server platform

Small-enclosure systems take aim at hosting market

IT white papers

Search white papers

Top categories

Poll

Impact of Information Overload poll

Impact of Information Overload poll

What is the biggest problem your firm faces as a result of the data explosion?

View poll results

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Spotlight

Piracy, privacy and processing power set to be hot topics for V3.co.uk Summit

Have you got a burning desire to quiz experts from...

iPhone

World's first iPhone virus surfaces

Images of 80s icon Rick Astley spell trouble

Airvana HubBub

Airvana debuts 3G femtocell for offices

HubBub improves indoor network coverage for businesses

shopping key

E-commerce on brink of SaaS revolution

Figleaves founder argues platform-as-a-service vendor will emerge to shake up...

Primary Navigation