A recent update from antivirus firm AVG has caused havoc with some users by
deleting a critical file in Windows XP after incorrectly detecting it as a
virus.
Many users of AVG 7.5 and AVG 8.0 reported seeing a warning that the Windows
system file 'user32.dll' was infected with the PSW.Banker4.APSA or Generic9TBN
Trojans, with a recommendation that the file be moved to the program's vault and
deleted.
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However, this rendered the PC useless as it could no longer boot without the
system file. It appears that only Windows XP users were affected.
After a slew of complaints and queries on
AVG's
forums, some users began offering step-by-step guides to getting PCs up and
running again by booting from the Windows install disk and replacing the lost
file.
AVG has since admitted that the detection was a false positive. "
Unfortunately, the previous virus database might have detected the mentioned
virus on legitimate files. We can confirm that it was a false alarm," said a
company spokesman.
The antivirus firm has published a workaround under
Hot
Topics 1574 False Positive user32.dll to help those affected get back to
normal. It has also released another update to correct the problem.
"We have immediately released a new virus update (270.9.0/1778) that removes
the false positive detection on this file. Please update your AVG and check your
files again," said the spokesman.
AVG has over 80 million users around the world, and is hugely popular thanks
largely to the free version of its software.
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