Over 90 per cent of UK firms are putting their customers at risk of identity
fraud, according to the results of a study released today to mark
National
Identity Fraud Prevention Week.
The event is aimed at advising consumers and businesses on best practice for
preventing ID theft. The survey highlighted that, in many cases, consumers blame
companies for any problems, and not their own housekeeping.
The report, commissioned by Fellowes for National Identity Fraud Prevention
Week, found that 97 per cent of UK consumers are not completely confident that
the organisations they deal with are taking adequate steps to protect their
information.
Worse still, 92 per cent of employees at the firms in question confessed that
the identity of their customers could be stolen by a fraudster, while 75 per
cent admitted that their employers could be doing more to prevent fraud.
The report authors said that their research found a remarkably complacent
attitude towards the security of personal data.
Fifty-six per cent of UK employees think that sensitive documents could be
stolen from desks, 53 per cent think that filing cabinets could be rifled by
light fingered crooks, and 63 per cent said that computer systems could also be
open to fraudsters.
One in 10 workers admitted to putting personal customer information straight
into rubbish bins.
Tyron Hill, official spokesperson for the ID fraud event, said: "British
businesses and organisations have a duty to help drive the fight against ID
fraud.
"There is no excuse for continually putting employees and customers at risk.
It is critical that organisations ensure that sensitive and confidential data is
managed safely and securely."
The organisers have drafted in BBC presenter Adrian Chiles to help encourage
best practice among companies, but the event is also supported by the
Association of Chief Police Officers, the Serious Organised Crime Agency, the
Home Office, Equifax and Experian.
"Britain's businesses have come a long way in protecting employees and
customers from ID fraud," said Chiles.
"Yet while many have introduced stringent identity fraud prevention policies,
more than a fifth of businesses in the UK still don't have comprehensive
strategies in place."
The
National
Identity Fraud Prevention Week site has a wealth of information for
businesses and consumers concerned about the security of their data, and Chiles
recommended that they pay heed to it.
"This week is the time to listen and to act on the advice being offered," he
said. "I hope everyone takes note of the simple steps that can be taken to
protect their identities so we can stop handing our identities to fraudsters on
a plate."
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