On-demand business software provider NetSuite has launched a suite of professional services, training and support packages designed to help mid-market firms implement on-demand CRM, ERP and e-commerce purchases faster and cheaper.

SuiteSuccess features two varieties of consulting services. Shared Consulting requires the equal input of consultant team and customer to create a customised project.

Guided Consulting will enable NetSuite consultants and customers to share business process templates, but puts more power in the customer's hands.

NetSuite also announced new training support. "We want to deliver customer training to fit your business," said NetSuite vice president of product marketing Mini Peiris.

"This could be online, on-demand training or in-person training to administrators, as well as end-user training."

SuiteSupport, meanwhile, offers a new range of support options. NetSuite has invested heavily to ensure that customers are routed to the appropriate application, solution and vertical industry expert, according to Peiris.

The firm also released a new methodology called NetSuite One designed to guide firms through the implementation of on-demand ERP products.

Mike Davis, of analyst firm Ovum, suggested that NetSuite is aiming to undercut the large systems integrator companies with its new suite of services.

"Anything that means firms are not paying the extortionate charges of the Big Six is a good thing, and those sorts of charges may have put off mid-market adoption," he argued.

"But it's a sad indictment of [business software] that we need so many services and training. Who taught you how to use Google and Skype?"