Mobile user
Consumers are not convinced that a secure platform exists for online mobile transactions

Mobiles not trusted for e-commerce

Just one per cent of UK consumers happy with mobile banking and shopping

Ian Williams

More than two-thirds of mobile users would not consider using their phone to bank or shop online, according to a new study by Unisys.

The Unisys Security Index surveyed 13,296 consumers across 14 countries about their mobile habits and how secure they feel when conducting online transactions.

Advertisement

Only nine per cent currently use mobile phones to conduct transactions involving credit card payments, money transfers and deposits, and six out of 10 do not trust their mobile devices to provide a secure transaction.

"There has been unprecedented growth in the number of cellphone users and the advancement of mobile technologies," said Tim Kelleher, vice president of enterprise security at Unisys.

"But telecoms providers, online retailers and financial institutions seem unable to convince consumers that a secure platform exists for online mobile transactions.

"There is a great deal of money to be made in mobile payments, but only when consumers believe that the security of the transaction meets or exceeds the freedom of using mobile devices."

There is a great deal of money to be made in mobile payments

Tim Kelleher Unisys

The UK is particularly wary, according to the survey. Just one per cent of owners use a mobile phone or personal organiser to conduct financial transactions, compared to 21 per cent of Germans.

Most consumers generally perceive banks as having the best security for mobile transactions when compared to telecoms providers and online retailers, the study found.

However, trust in banks varies greatly from country to country. Italians are twice as likely to trust a bank to secure an online transaction via a mobile device as respondents in Malaysia, for example.

"The fact that consumers trust banks more than others to secure mobile transactions bodes well for the financial services industry," said Kelleher.

"But banks must still find ways to work alongside telecoms providers and retailers to leverage their innovation while educating consumers on the realities of mobile banking and payment security.

"Collectively, they must prove that conducting a financial transaction via a mobile device is as secure as doing so on a desktop computer or in front of a bank teller at a local branch."

Despite this reluctance, analyst firm Juniper Research forecasts that 41.5 billion mobile financial service transactions, generating over $587bn, will be made by the end of 2011, driven predominately by users in developing countries.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Do you agree?

Further reading

Mobile user

US wakes up to mobile commerce

Nine million mobile users have made a purchase with their handsets

Mobile user

Transport firms bet on mobile ticketing

Lower operating costs and more convenience

Mobile signatures given the thumbs up

Logical extension to mobile authentication, says analyst

Online sales defy economic slowdown

Internet retail to hit £44.9bn by 2012, says Verdict Research

Related whitepapers

Related jobs

Most watched

Summit: Salesforce.com on SaaS and information overload

How web services contribute to data headaches

V3.co.uk weekly debrief, 13 Nov 09

This week we discuss the inaugural V3.co.uk Summit

Analysis and Reports

Remote access - Three steps to getting connected

3.4 million UK professionals now work from home – is your company equipped?

Cost benefits of a global collaboration network

This white paper is a must read for organisations looking for evidence of the bottom-line benefits of high-definition video and voice communications

Poll

Impact of Information Overload poll

Impact of Information Overload poll

What is the biggest problem your firm faces as a result of the data explosion?

View poll results

Advertisement

White paper library

Keep up to date with the latest products, services and technologies from the world's leading IT companies; IThound.com brings you over 6,000 white papers, case studies and analyst reports.

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Spotlight

V3.co.uk weekly debrief, 13 Nov 09

This week we discuss the inaugural V3.co.uk Summit

Fingers on keyboard

New Flash vulnerability discovered

Web sites could be vulnerable to Flash attacks

Chris Adams

Summit: Microsoft Office to the rescue

Chris Adams, Office Client product manager for Microsoft UK, explains...

Illegal downloader

Industry and human rights campaigners united in opposition to "three strikes" plan

Critics says government proposals to curb illegal downloading are unworkable...

Primary Navigation