Broadband
The fastest broadband providers were also the highest rated in terms of customer satisfaction

UK a nation of broadband speed freaks

Download speeds 'primary factor' in customer satisfaction

Clement James

The UK is a nation of broadband speed freaks, according to figures released by broadband comparison site Top 10 Broadband.

Based on over 90,000 tests captured in March, the monitoring site said that download speeds seems to be the primary factor in deciding customer satisfaction.

Advertisement

The top three fastest providers were also the three highest rated in terms of customer satisfaction.

O2 topped the rankings in terms of speed and customer ratings, with an average speed of 6.41Mbps and customer rating of 3.82 out of 5. Second and third for speed and rating were Be and Virgin Media respectively.

Tesco paled in comparison with an average download speed of 1.42Mbps and average customer rating of just 2.86 out of 5, making it the slowest ISP in the study.

"This report sends an indisputable message to broadband providers to speed up or face the wrath of disappointed customers," said Jessica McArdle from Top 10 Broadband.

This report sends an indisputable message to broadband providers to speed up or face the wrath of disappointed customers

Jessica McArdle Top 10 Broadband

"BT's planned infrastructure upgrade, which will provide super-fast ADSL2+ download speeds across the UK starting at the end of the month, cannot come soon enough."

The figues suggest that the average speed of UK broadband connections is just 3.18Mbps. However, most ISPs advertise speeds of up to 8Mbps and beyond.

This disparity has prompted consumer groups to demand a change in broadband provider advertising, forcing ISPs to quote average speeds, rather than the 'maximum' speeds which most users do not achieve.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Do you agree?

Related whitepapers

Related jobs

Most watched

HTC Hero

Hands on with the HTC Hero

V3.co.uk gets a walk through of the Hero, which includes HTC's new Sense overlay for Android

Xperia X1

Video Review: Sony Ericsson Xperia X1

First Looks Editor Ian Williams gets hands on with the Sony Ericsson Xperia X1

IT white papers

Search white papers

Top categories

Poll

Poll: Summer smartphones

Poll: Summer smartphones

Which smartphone will you be taking to the beach this summer?

View poll results

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Spotlight

HTC Hero

Hands on with the HTC Hero

V3.co.uk gets a walk through of the Hero, which includes...

NetGear ReadyNAS NVX

Review: NetGear ReadyNAS NVX

NetGear's four-bay compact network-attached storage gets a serious speed boost

AMD

AMD adds to six-core Opteron line up

New HE processors promise even lower power consumption

Adobe Systems

Adobe launches ColdFusion 9 and ColdFusion Builder

Firm promises enhanced developer productivity

Primary Navigation