Japan's small and medium-sized business will increase spending on hi-tech
products and services by more than five per cent to $67.5bn this year, analysts
predict.
Cheaper communications technology such as VoIP will be one of the main
factors behind the rise in spending, according to forecasts from US-based
analyst firm AMI-Partners.
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"Overall market size for IP-based communications is still embryonic in the
Japanese small and medium business space, but IP-based Centrex services are
rapidly replacing conventional PBX," said Yuki Uehara, a research analyst at
AMI-Partners.
"Wireless IP phones integrated with IP communications are becoming relatively
popular among medium businesses. Small businesses, on the other hand, are
attracted by Windows Mobile-based smartphones."
AMI-Partners defines medium-sized businesses as those with 100 to 999
employees, and small businesses as those with up to 99 employees.
Japanese firms are increasingly opting for cheaper IP-based communications as
low-cost, high-bandwidth internet connections become ubiquitous in the country.
It is easier to justify the investment in IP communication because cost savings and efficiency are more tangible
Yuki Uehara Research analyst, AMI-Partners
The immediate and obvious benefits of VoIP provide an easy entry point for
hi-tech products and services into more conservative firms, analysts believe.
"Small and medium businesses are often uncertain about the bottom-line
benefits of sophisticated IT products and services available in the market
today," said Uehara.
"However, it is relatively easier to justify the investment in IP
communication services because the cost saving and efficiency are more tangible.
"Integration with mobile communication devices is likely to be the driver of
IP communication services in the next few years."
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